CALL: 0909 999 6085     EMAIL: info@christophersandco.com

FAQ

Account

Why Can’t I Sign Into my Account?

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on.

If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.

Do I Need to Create a Christopher’s & Co Account?

You can browse our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shopping with us will be so much more FUN.

Delivery/Returns

How Do I Return An Item?

We work hard at ensuring you derive utmost satisfaction from our products but in the unfortunate event where you have  been sent wrong or faulty products, we will arrange a pick up on our tab. Please let us know within 24 hours of receiving the product.

However, if you want to return an item for other reasons  , we will refund/exchange any product that you are not satisfied with if we are contacted within 24 hours and returned in unused condition (unworn, unwashed, and with the tags still attached). If assessed and the product does not meet up to our return requirement, the product may be returned back to the sender and money not refunded. Please kindly check the size guide and in some product cases, length descriptions to enable you purchase the right size.

Shipping Charges for Returns  are same as the delivery charge for that area (N500, N1900 for Lagos and other states respectively) when contacted within the stipulated time frame and condition as the couriers regard this as a new delivery. Refunds will be paid in the same way you paid when you shopped i.e. we will return the cash when you paid cash etc. Please allow three working days for refunds to be processed.

What Should I Do If My Order Isn’t Delivered?

If your order has not been delivered within the timescales for your area, please contact us. Remember to include your order number within your message as this will help us speed up the search for your order.

In the unlikely event that we’re unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase AS SOON AS POSSIBLE.

Do You Deliver To Offices?

Yes, you can have your orders delivered to a home or work address that is convenient for you.

You can also enter delivery instructions when you’re placing your order e.g. “leave with receptionist Sandra”. However Christopher’s & Co are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Payment

How Can I Pay on Your Site?

We accept major debit cards on our platform, our CBN approved payment portal is totally secure with data encryption, SSL certificates, 24/7 monitoring and other myriad methods to keep you totally covered. We ask your bank for authorisation of your debit/credit card when you place an order with us. However, your card will only be charged immediately and you receive an email from us to confirm which items are being sent and the exact amount charged to your card. So if for any reason we are unable to send any items you’ll only be charged for the items we do send.

We also offer payment on delivery in Lagos and Abuja only for now, we are working on this service across Nigeria, bank transfer payment options, which should be made within 24hours of order placement to prevent order cancellation. Your order will be shipped as soon as we receive the funds.

Shipping

Do You Ship Internationally?

Unfortunately, we do not offer that service at the moment. We are working on it, please be patient with us.

Will I Receive Confirmation That My Order is Successful and on It’s Way To Me?

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.

Shopping

My Order Has Been Confirmed But I Received An Email Saying One Of The Items Is Out Of Stock, Why Has This Happened?

Unfortunately, although our systems showed available stock when your order was placed, when we checked our warehouse, we found that the product was not available. Therefore we will be unable to send this item to you, if payment has been made; your money will be refunded immediately.

Can I Cancel/Change My Order After It Has Been Confirmed?

We may be able to cancel or change your order but we can only do this by telephone. You need to call us as soon as possible, after you have placed your order otherwise it may be too late.

Please call us on our hotline +234 (0) 9099996085 or send an email to hello@christophersandco.com.

Please note – If you do not contact us in time, your order will be dispatched and you will have to pay a return fee.

If An Item Is Sold Out, Can I Request That It Be Restocked?

Yes, you can request for an item that is sold out on our site to be restocked by filling the contact us form but we cannot guarantee its availability as we have to verify from our manufacturers and suppliers. We assure you that we are working tirelessly to meet all your shopping needs and will keep you informed on the products’ availability.